Last updated: 9/18/2025
Welcome to Outlive Concierge Medicine (OCM). By accessing or using our services, website, or patient portal, you agree to the following terms and conditions. Please read them carefully.
Outlive Concierge Medicine offers concierge-style medical care, including preventive care, chronic disease management, hormone optimization, and healthspan-focused diagnostics. Our services are provided through telemedicine and in-person visits, depending on the patient’s location and clinical need.
OCM is not an insurance provider and does not bill insurance. Services are provided under a membership model. Emergencies and hospital care are not included.
Membership fees are billed monthly or annually as outlined on our [Pricing Page]. Fees are due in advance and auto-renew unless canceled in writing with appropriate notice.
Low-income or barter-based agreements may be considered on a case-by-case basis.
Patients may cancel membership at any time with 30 days written notice. No prorated refunds will be given for the current billing cycle. Refunds may be considered in cases of billing errors.
By becoming a member, you consent to receive care via secure telehealth platforms, email, text messaging, and phone calls. While we use encrypted tools, no communication method is 100% secure. You understand and accept these risks.
OCM does not offer emergency care. In the event of a medical emergency, you agree to call 911 or go to the nearest emergency room.
By opting in, you may receive text messages related to:
1- SMS Consent Communication:
Information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2- Types of SMS Communications:
If consent has been given to receive text messages from [Company Name], messages may be received related to the following (provide specific examples):
Appointment reminders
Follow-up messages
Billing inquiries
Promotions or offers (if applicable)
Example: "Hello, this is a reminder of your upcoming appointment with Dr. [Name] at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time."
3- Message Frequency:
Message frequency may vary depending on the type of communication. For example, up to [X] SMS messages per week may be received related to [appointments/billing, etc.].
Example:
"Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status."
4- Potential Fees for SMS Messaging:
Standard message and data rates may apply, depending on the carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.
5- Opt-In Method:
Opt-in to receive SMS messages from [Company Name] can be done in the following ways:
Verbally, during a conversation
By submitting an online form
By filling out a paper form
6- Opt-Out Method:
Opting out of receiving SMS messages can be done at any time by replying "STOP" to any SMS message received. Alternatively, direct contact can be made to request removal from the messaging list.
7- Help:
For any issues, reply with the keyword HELP. Alternatively, help can be obtained directly from us at (insert the link)
Additional Options:
If SMS messages are not desired, the SMS consent box on forms can be left unchecked.
8- Standard Messaging Disclosures:
Message and data rates may apply.
Opt out at any time by texting "STOP."
For assistance, text "HELP" or visit our [Privacy Policy] and [Terms and Conditions] pages.
Message frequency may vary
Your personal and medical information is protected under HIPAA. OCM uses HIPAA-compliant software for all patient communications and data storage. You agree not to share your login credentials or access your health information on shared or public devices.
See our [Privacy Policy] for more.
OCM does not bill insurance, Medicare, or Medicaid. While some patients may choose to submit invoices for potential HSA/FSA reimbursement, OCM does not guarantee reimbursement eligibility.
While OCM provides comprehensive care using evidence-informed strategies, results are not guaranteed. You understand that all medical treatment involves some degree of risk.
To the fullest extent permitted by law, OCM and its providers are not liable for any damages arising from your use of services, except in cases of gross negligence or willful misconduct.
These Terms are governed by the laws of the State of Nevada. Any disputes will be resolved in Clark County, Nevada.
OCM reserves the right to modify these Terms at any time. Continued use of our services after changes are posted constitutes acceptance of those changes.
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